Order Your Supplies and Payments


Please fill in the order form. For Ordering Guidelines, please click here.
Order only what you are needing to use for the management of your stoma.

Your Information


* Indicates A Required Field

Your Order (Leave this section blank if making payments only)


Minimum credit card payment is $20.

Pickup or Post*
Postage must be paid prior to delivery.
Note: Multiple delivery fees may be paid in advance.
Funds will be held in member's personal credit account.

Add Funds to my WAOA Postage Account

Pay My Annual Membership Fee* (due June 30th)
Full $90 / Concession $80 (ensure we have your current pension card details including expiry date or add details in the note section)

Donation

Total Charge:

Your Payment


Payment Via


ONCE AN ORDER FORM HAS BEEN SUBMITTED WE ARE UNABLE TO MAKE ALTERATIONS


Ordering Guidelines


Ordering Methods

In addition to our online ordering form you can order appliances by sending a completed order form to us by:

Fax: (08) 9271 4605
Post: PO Box 706 Mt Lawley WA 6929
In person: 15 Guildford Road, Mount Lawley WA 6050

Orders cannot be placed over the phone.

Forms can be obtained from our office upon request.


Completing your order form

All fields must be completed including entitlement card number (Member number), codes for the products and quantities required. Make sure your contact information is up to date to ensure your appliances are shipped to the right address and to allow us to send you a text or email when they have been shipped.

If completing your order form by hand, please print clearly.

Orders cannot usually be changed once submitted.


Picking up your order

You can collect your pre-ordered supplies from our office in Mt Lawley. Your order must be picked up within three months of your order. Find our open hours on the Contact us page.

Make sure you double check your order when picking it up or when you receive it through the post and let us know immediately if there are any errors.


Scheme allowances

As a member you confirm that all products provided to you through the Stoma Appliance Scheme are for your own personal use.

Order products as you need (keep the 14 day turn around in mind). The scheme limits how much you can order at once.

There are monthly or annual limits on the number of items that can be ordered.

Members may order up to 2 months' allowances if they have had their stoma for 6 months or longer. For these double orders, make sure you state the total quantities you require for the whole period you are ordering for, as well as marking your form '2 months'. Products will not be exchanged!


Postage Costs
  • Within Western Australia: Single allowance - $13 / Double allowance - $20
  • Interstate: Single $24 / Double - $34
  • Express post can be requested if essential – please contact us.

Holiday Supplies

Members may request supplies of up to six months’ allowance if travelling overseas.

Travel documents must be submitted. Holiday supply orders must be clearly marked “Holiday Supply”.

Postage costs on holiday supplies are multiples of appropriate costs.


Belts, Underwear and Support Garments

Garments should only be ordered on the specific advice of a stomal therapy nurse.

We cannot exchange belts, underwear or support garments, nor can we advise on sizing.


Payments / Fees / Credit at WAOA

Credit cards (MasterCard and Visa): Minimum payment is $20.

Cheques/money orders: Make payable to WAOA and write the member’s name clearly on the back.

The balance of a member’s credit account is shown on the packing slip that accompanies each parcel.

Read our terms and conditions.


Refunds

Read our refund policy.

Supplies

Supplies can be obtained by any of the following means

By Mail

All Mail orders must be accompanied by a cheque or Money Order to cover postage, unless postage has been prepaid.

Across The Counter

Pre-ordered supplies can be collected from reception at the distribution centre in Mt Lawley.

Email/Fax

Orders can be emailed or faxed provided postage payment is made concurrently with the order or postage has been prepaid.

Order Forms

Please click here to refer to our forms page.

After Hours Pickup & Phone Orders

Please note that there is no after hours pick up and phone orders cannot be accepted.

Refund Policy


The Western Australian Ostomy Association Incorporated. (WAOA) recognises the importance of appropriate control of monies paid by members. However, the following refund options are offered in relation to the Access Fee, Membership Fee and Postage Credit in the case of:

  • reversal of a stoma and products are no longer required
  • the death of a Member or
  • a Member transferring to another State / Territory.
Access and Membership Fees

No refund will be made for Access and Membership Fees paid for the current Financial Year (1 July to 30 June) irrespective of the time or volume of products ordered / received.

No refund will be made for Access and Membership Fees paid for the next Financial Year if products have been ordered / received for that Year.

If no products have been ordered / received in the next financial year and Access and Membership fees have been paid, a full refund will be offered as a cheque made payable to the:

  • "Member's Name" in the case of stoma reversal
  • "Estate of Member's Name" in the case of the death of a Member
  • "Member's Name" for Membership Fee only in the case of a transfer to another State /Territory (Access fee will be verified to the new Association).
Unused Postage Credit

Once the Member’s account is reconciled, if the Member has any unused Postage monies, a full refund will be offered as a cheque made payable as above.

Alternatively, with the Member’s / Next of Kin’s approval, any Access Fee, Membership Fee or Postage Credit paid in advance can be converted to a Donation to WAOA. An official receipt will be issued for Taxation purposes as above.

We reserve our right to amend this refund policy from time to time. Any amendments will be effective from the date it is made available on our website.