Please fill in the order form. For Ordering Guidelines, please click here.
Order only what you are needing to use for the management of your stoma.
Please allow 14 days for your supplies to be ready!
In addition to our online ordering form you can order appliances by sending a completed order form to us by:
Fax: (08) 9271 4605
Post: PO Box 706 Mt Lawley WA 6929
In person: 15 Guildford Road, Mount Lawley WA 6050
Orders cannot be placed over the phone.
Forms can be obtained from our office upon request.
All fields must be completed including entitlement card number (Member number), codes for the products and quantities required. Make sure your contact information is up to date to ensure your appliances are posted to the right address and to allow us to send you a text or email when they have been posted.
If completing your order form by hand, please print clearly.
Orders cannot usually be changed once submitted.
You can collect your pre-ordered supplies from our office in Mt Lawley. Your order must be picked up within three months of your order. Find our open hours on the Contact us page.
Make sure you double check your order when picking it up or when you receive it through the post and let us know immediately if there are any errors.
As a member you confirm that all products provided to you through the Stoma Appliance Scheme are for your own personal use.
Order products as you need (keep the 14 day turn around in mind). The scheme limits how much you can order at once.
There are monthly or annual limits on the number of items that can be ordered.
Members may order up to 2 months' allowances if they have had their stoma for 6 months or longer. For these double orders, make sure you state the total quantities you require. Products will not be exchanged!
Members may request supplies of up to six months’ allowance if travelling overseas.
Travel documents must be submitted.
Postage costs on holiday supplies are multiples of appropriate costs.
Garments should only be ordered on the specific advice of a stomal therapy nurse.
We cannot exchange belts, underwear or support garments, nor can we advise on sizing.
Credit cards (MasterCard and Visa): Minimum payment is $20.
Cheques/money orders: Make payable to WAOA and write the member’s name clearly on the back.
The balance of a member’s credit account is shown on the packing slip that accompanies each parcel.
It reads. ‘The balance of your account, after any costs associated with this order is $ xxx’
Supplies can be obtained by any of the following means
All Mail orders must be accompanied by a cheque or Money Order to cover postage, unless postage has been prepaid.
Pre-ordered supplies can be collected from reception at the distribution centre in Mt Lawley.
Orders can be emailed or faxed provided postage payment is made concurrently with the order or postage has been prepaid.
Please note that there is no after hours pick up and phone orders cannot be accepted.
The Western Australian Ostomy Association Incorporated. (WAOA) recognises the importance of appropriate control of monies paid by members. However, the following refund options can be requested in relation to the Membership Fee and Postage Credit in the case of:
No refund will be made for Membership Fees paid for the current Financial Year (1 July to 30 June) irrespective of the time or volume of products ordered / received.
No refund will be made for Membership Fees paid for the next Financial Year if products have been ordered / received for that Year.
If no products have been ordered / received in the next financial year and Membership fees have been paid, a full refund can be requested as a cheque made payable to the:
Once the Member’s account is reconciled, if the Member has any unused Postage monies, a full refund can be requested as a cheque only made payable as above.
Alternatively, with the Member’s / Next of Kin’s approval, any Membership Fee or Postage Credit paid in advance can be converted to a Donation to WAOA. An official receipt will be issued for Taxation purposes as above.
There will be no refund on purchased products.
We reserve our right to amend this refund policy from time to time. Any amendments will be effective from the date it is made available on our website.