Member Information


The Federal Government fund the Stoma Appliance Scheme (SAS). This scheme requires ostomates to become a financial member of one of Australia’s ostomy associations and hold a current Medicare Card or a Department of Veteran Affairs Card to be eligible to receive their appliances free of charge.

You can only be a member of one ostomy association at any one time.

The Scheme has a monthly or annual limit on the number of items members can receive.

People holding permanent resident status (migrant) must live in Australia to be eligible for benefits. Information about migrant eligibility can be found on the Department of Health’s Medicare website.

More information about the Stoma Appliance Scheme and entitlements can be found here:


New Ostomates Joining WAOA

For new ostomates membership follows automatically after their initial surgery.

After surgery, a stomal therapy nurse (STN) will assess you to choose the most suitable stoma appliances. The STN will send WAOA the first order for supplies, and a completed membership application form.

WAOA will issue you a Stomal Appliance Membership Card. This is proof of your entitlement to receive supplies under the Stoma Appliance Scheme—please keep it safe.


Membership Fees

The annual membership fee is due at the start of each financial year. Members must be financial to be able to access the Stoma Appliance Scheme and receive their appliances free-of-charge.

Concessional fees are available if you hold a valid Centrelink-issued Health Care or Pension Card.

The 2019/20 fee is:

  • $70.00 for full members
  • $60.00 for concession holders

You can pay on our website, over the phone to our office, by post or in person.

We accept payment by credit card, cheque, money orders and cash.

You can find more information about fees and concessions here.


Selecting and Changing Appliances

As an ostomate, you are not bound to continue using a particular appliance. We strongly recommend that you consult a STN before trying something new.

WAOA staff and volunteers are not able to give advice on products or their suitability.


Access to a Stomal Therapy Nurse

Certain nurses (STN’s) are trained specifically for ostomy care. These Nurses can advise on stoma management and associated skin care.

There are STNs in hospitals and clinics throughout WA. You can find a list of STNs on the website of the Australian Association of Stomal Therapy Nurses.

WAOA has a walk-in-clinic to provide advice on stoma management. This is a free service for members as a supplement to services available through hospitals.

No appointments are necessary. See the Contact us page for open hours.


Member Support Meetings

Throughout WA there are several support meetings held throughout the month. These support groups offer educational and other support to ostomates, their families, carers and friends.

Meeting dates are available on the home page of our website as well as being published in our newsletter and on our Facebook page.

If there is no support group in your area but you would like to be part of one, please let us know. We will see what can be arranged.


Travelling with Your Stoma

You can access up to six months’ supply of appliances, in advance, if you provide proof of your travel arrangements to WAOA when placing your order.

You can find some useful advice about travelling overseas and carrying a large number of appliances here:

There are practical things that need to be considered.

  • You need to order your supplies early to ensure they arrive in time for your holiday.
  • You need to consider that six months of appliances are heavy and take up a lot of space.

Overseas Visitors

Visitors to Western Australia requiring ostomy assistance may purchase appliances from WAOA.

You can find out more on the Australian Stoma website.

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