Please fill in the order form. For Ordering Guidelines, please click here.
Orders for the current month must be received by the second last business day of that month.
Supply for the month of:
Address Line 1:
Address Line 2:
|Supplier Item No||Supplier||Description||Total Quantity|
In addition to our online ordering form you can order appliances by sending a completed order form to us by:
Email: [email protected]
Fax: (08) 9271 4605
Post: PO Box 706 Mt Lawley WA 6929
In person: 15 Guildford Road, Mount Lawley WA 6050
Orders cannot be placed over the phone.
An order form is always included with your monthly supplies. Forms can be obtained from our office upon request.
All fields must be completed including entitlement card number (Member number), codes for the products and quantities required. Make sure your contact information is up to date to ensure your appliances are shipped to the right address and to allow us to send you a text or email when they have been shipped.
If completing your order form by hand, please print clearly.
Once placed for any month, orders cannot usually be amended.
You can collect your pre-ordered supplies from our office in Mt Lawley. Your order must be picked up within three months of your order. Find our open hours on the Contact us page.
Make sure you double check your order when picking it up or when you receive it through the post and let us know immediately if there are any errors.
As a member you confirm that all products provided to you through the Stoma Appliance Scheme are for your own personal use.
Products must be ordered per calendar month.
There are limits on the number of items that can be ordered.
Orders cannot be backdated.
Orders for the current month must be received by the second last opening day (i.e. Monday, Tuesday or Thursday of that month) to allow us to process the order before the month ends.
Members may order on a two-month cycle (if the same products have been used for 6 month or longer).
Products will not be exchanged.
Members may request supplies in excess of two months (up to six months) for travelling.
An itinerary must be submitted with the order form and extra time allowed to process holiday supplies.
Holiday supply orders must be clearly marked “Holiday Supply”.
Garments should only be ordered on the specific advice of a stomal therapy nurse.
We cannot exchange belts, underwear or support garments, nor can we advise on sizing.
Credit cards (MasterCard and Visa): Minimum payment is $20.
Cheques/money orders: Make payable to WAOA and write the member’s name clearly on the back.
The balance of a member’s credit account is shown on the packing slip that accompanies each parcel.
Supplies can be obtained by any of the following means
All Mail orders must be accompanied by a cheque or Money Order to cover postage, unless postage has been prepaid.
Pre-ordered supplies can be collected from reception at the distribution centre in Burwood.
Orders can be emailed or faxed provided postage payment is made concurrently with the order or postage has been prepaid.
Please note that there is no after hours pick up and phone orders cannot be accepted.
The Western Australian Ostomy Association Incorporated. (WAOA) recognises the importance of appropriate control of monies paid by members. However, the following refund options are offered in relation to the Access Fee, Membership Fee and Postage Credit in the case of:
No refund will be made for Access and Membership Fees paid for the current Financial Year (1 July to 30 June) irrespective of the time or volume of products ordered / received.
No refund will be made for Access and Membership Fees paid for the next Financial Year if products have been ordered / received for that Year.
If no products have been ordered / received in the next financial year and Access and Membership fees have been paid, a full refund will be offered as a cheque made payable to the:
Once the Member’s account is reconciled, if the Member has any unused Postage monies, a full refund will be offered as a cheque made payable as above.
Alternatively, with the Member’s / Next of Kin’s approval, any Access Fee, Membership Fee or Postage Credit paid in advance can be converted to a Donation to WAOA. An official receipt will be issued for Taxation purposes as above.
We reserve our right to amend this refund policy from time to time. Any amendments will be effective from the date it is made available on our website.